Liza Locksmith LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ( www.lizalocksmiths.com), request a quote, or contact us by phone. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or submit your information.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

Quote request information: Name, phone number, email address, service location/address, vehicle make/model/year, service type, and any details you include in the message field.
Call information: Phone number, call duration, and call recordings when call recording is enabled and legally permitted.
Automatically collected information: IP address, browser type, device type, pages visited, time spent on pages, referring website, and approximate location derived from IP address.
Cookies and similar technologies: We use cookies, pixels, and analytics tools to understand website usage and improve our marketing. See the "Cookies and Tracking" section below.

2. How We Use Your Information

We use the information we collect to:

Respond to your quote requests, service calls, and inquiries.
Dispatch a mobile locksmith to your location.
Provide pricing estimates and confirm appointments.
Improve our website, services, and customer experience.
Measure the performance of our advertising and marketing campaigns.
Comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service providers: With trusted third parties that help us operate our business, such as website hosting, analytics, advertising platforms, email delivery, and customer relationship management tools. These providers are contractually obligated to protect your information.
Legal requirements: When required by law, court order, or government request, or to protect our rights, property, or safety.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior. This includes:

Google Analytics: To understand how visitors use our website. You can learn more about Google's privacy practices at policies.google.com/privacy.
Google Ads: To measure advertising performance and remarketing. Google may use cookies to serve ads based on your visits to our site.
Google Tag Manager: To manage marketing and analytics tags on our site.

You can manage or disable cookies through your browser settings. Note that some features of the site may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of your personal information.
The right to opt out of certain data sharing or targeted advertising.

To exercise these rights, please contact us using the information below. We will respond within the timeframe required by applicable law.

7. Do Not Track

Some browsers offer a "Do Not Track" signal. At this time, our website does not respond to Do Not Track signals. You can opt out of targeted advertising by adjusting your browser settings or visiting the Network Advertising Initiative opt-out page.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Phone: (623) 439-2308
Business: Liza Locksmith LLC
Service area: Phoenix, Arizona and the greater Phoenix metropolitan area

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